Terms and conditions of the school

Derosa Music Academy Terms and Conditions

FEES

First term Academy FEES are invoiced at the point of Enrolment. The term fees are payable in advance at the start of each term either in FULL or via Direct Debit (DD). Invoice Fees are based on the school terms at the Derosa Music Academy. We run our term dates in parallel with state school terms published by Essex county council. Payment can be made by debit card, credit card, online, BACS or Direct Debit. If you wish to pay cash this will need to be done in store.

LATE PAYMENT

If fees are not paid on time we will charge a £25 admin fee due to the increased time involved in collecting the monies. This will be automatically applied to all (non DD) invoices not settled by the last day of each term.

DIRECT DEBITS

We run our lessons at the Academy in line with the Essex school terms. This means we teach for 40 weeks of the year. We look at the total cost of lessons per year and then divide by 12 to keep the monthly cost to a minimum.

Example;

1-1 30 Minute lesson £20 x 40 weeks = £800 / 12 = £66.67 a month.

Fees are collected one Calender month in advance i.e January payment for February.

If your lesson falls on a Bank Holiday we will refund you on the following months Direct Debit payment automatically.

MISSED LESSONS | CREDITS | REFUNDS

If a pupil is absent;

  • We require 1 weeks notice to avoid losing the lesson
  • Lessons missed are not refunded
  • In certain circumstances we may be able to offer an alternative time if space is available but this is not guaranteed

If our teacher is absent;

We will either:

  • Arrange for an alternative teacher to take the lesson
  • Offer a make up the lesson at a future date

If either of the above is not possible, we will offer you a lesson credit for any lessons missed. Credits are calculated at the end of the term for accuracy. All attendance records are kept for invoicing and future reference. This source of information is used for any queries regarding your lessons and refund calculations

In the event of bad/severe or extreme weather conditions;

If we feel it is necessary to close the school due to bad/severe weather conditions and for the safety of all pupils, teachers & staff, we will offer an alternative lesson in the holidays. By the nature of this decision we are unlikely to be able to make this decision in advance of the day it may occur.

If you are unable to make this alternative lesson unfortunately we are unable to refund or credit the lesson.

The same condition will apply where there are any other circumstances that we could not have foreseen & are beyond our control.

LEAVING THE DEROSA MUSIC ACADEMY

Please be aware of the following;

  • In the event that you want to leave the Academy we will be sorry to see you go.
  • We require a one months notice period, equivalent to 4 lessons.
  • Simply advise us via email, text or in person of your intention to leave.
  • You can leave immediately but only the balance after the 4 lessons have been deducted will be refunded.

SAFEGUARDING CHILDREN

All teachers are DBS checked. They work within a safeguard policy details of which can be seen here.

Every care is taken to ensure the health and safety of your child whilst on our premises. Derosa Music is only responsible for your child when in a Derosa Music lesson. 

We are unable to provide any form of supervision before or after the lesson. For this reason, students remain in the care of accompanying adults before and after lessons. Parents / Carers are requested to arrive a few minutes before the lesson starts and a few minutes before the lesson has finished. This ensures a smooth and safe transition between lessons for all students.

Please do not leave your children unattended before or after lessons as we do not offer childcare facilities. In cases where you are unavoidably detained (e.g. traffic or emergency) please contact the shop and let us know.

We ask parents not to enter a students lesson without prior permission as this can become disruptive for both teacher and pupil. This may also cause safeguarding issues in the case of group/band lessons.

HEALTH & SAFETY

Health and safety is a responsibility we take seriously. Please bring to our attention anything that may give you cause for concern.
Please note we may not have a qualified First Aider on site.

INSTRUMENTS.

We provide Pianos and Drum Kits for lessons.
All other instruments Pupils are expected to bring their own instruments.

  • Derosa Music is also fully operational retail shop.
  • You can buy or rent instruments from us.
  • We offer a price match policy where possible.
  • All of our product prices are competitive with online pricing where possible.

West Wing, The Water House, Water Lane, Bishops Stortford, Hertfordshire, CM23 2JZ​
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