A rental instrument can usually be added to your household contents insurance policy, but please check with your insurer.
Any loss or damage to the instrument will be charged to you. In the event of total loss, the replacement fee will be the full retail cost of either an identical instrument or a like-for-like replacement by the same manufacturer (or as close as we can achieve).
During the rental
During the rental period the instrument remains the property of De Rosa Music Ltd. You cannot sell the instrument or re-rent it to another party. The person on the rental agreement (or their estate) remain liable for the cost of the instrument during the rental period.
If there are any changes to direct debit information, please let us know as soon as possible so we can continue taking the monthly balance.
Continual/ongoing payment problems may lead to us asking for the instrument to be returned to us immediately (at your expense). Any outstanding rental fees accrued would still be due under these circumstances.
Routine maintenance and repairs
When rental instruments require repairs, you can bring them into the shop, and we can give them to our engineer who provides a quote before work starts. Turn around time for repairs is approximately 1 week.
If , during the rental period, the instrument has stopped working due to wear & tear, the repair will be free of charge to the hirer, however there will be a charge for instrument mishandling.
Examples of mishandling include:
- Neglect of basic cleaning (Use of pull-throughs, pad savers, silver cloths, valve oil etc)
- User damage (e.g. dropping/sitting on the instrument or improper assembly/disassembly)
In such cases repairs will be charged to you after notification. We try to loan you an alternative instrument from stock should the rental instrument require maintenance, but we are not obliged to and/or may not be able to do so. Any loan instrument is dependent on stock availability at the time. For this reason we recommend an annual service at least or more regular servicing organised by you.
Instrument maintenance kits
We sell cleaning kits for brass and woodwind instruments as well as individual items. Please ask staff for details.
Any routine maintenance of the rental instrument is included in your monthly rental fees. For all Brass and Woodwind instruments, we recommend at least an annual check-over by our engineer (at our cost).
This is the minimum recommendation, it also allows the engineer to correct small problems to allow you to enjoy a fully functioning instrument. If you need an instrument for a forthcoming exam, please leave at least 2-3 weeks minimum before the exam date to organise service work.
Repairs charged to the hirer
Exceptions where the hirer will be expected to contribute to an engineers fee are where careless use, mishandling or accidental damage have occured. Damage and causes of said damage are assessed by an independent engineer.