What we will ask of you
It is the hirer’s responsibility to maintain the instrument in good order and also to insure the instrument against loss or damage while at home or off their premises during the rental period.
A rental instrument can usually be added to your household contents insurance policy, but please check with your insurer.
Any loss or damage to the instrument will be charged to you. In the event of total loss, the replacement fee will be the full retail cost of either an identical instrument or a like-for-like replacement by the same manufacturer (or as close as we can achieve).
During the rental
During the rental period the instrument remains the property of De Rosa Music Ltd. You cannot sell the instrument or re-rent it to another party. The person on the rental agreement (or their estate) remain liable for the cost of the instrument during the rental period.
If there are any changes to direct debit information, please let us know as soon as possible so we can continue taking the monthly balance.
Continual/ongoing payment problems may lead to us asking for the instrument to be returned to us immediately (at your expense). Any outstanding rental fees accrued would still be due under these circumstances.
It is the hirers responsibility to look after & maintain the instrument during the rental period. Lack of maintenance may lead to repairs being required.
To help you, we have some videos available on instrument maintenance.
See the Brass & Woodwind Maintenance videos here
Instrument repairs and mishandling
When rental instruments require repairs, you can bring them into the shop, and we can give them to our engineer who provides a quote before work starts. Turn around time for repairs is approximately 1 week.
If, during the rental period, the instrument has stopped working due to wear & tear, the repair will be free of charge to the hirer, however there will be a charge for instrument mishandling.
Examples of mishandling include:
- Neglect of basic cleaning (Use of pull-throughs, pad savers, silver cloths, valve/slide oil etc)
- User damage (e.g. dropping/sitting on the instrument or per assembly/disassembly)
In such cases repairs will be charged to you after notification. We try to loan you an alternative instrument from stock should the rental instrument require maintenance, but we are not obliged to and/or may not be able to do so.
Any loan instrument is dependent on stock availability at the time. For this reason we recommend an annual service at least or more regular servicing organised by you.
Instrument Maintenance Kits
We sell cleaning kits for brass and woodwind instruments as well as individual items. Please ask staff for details.
For all Brass and Woodwind instruments, we recommend at least an annual check-over by our engineer (at our cost). This needs to be booked in by you at an appropriate time.
This is the minimum recommendation, it also allows the engineer to correct small problems to allow you to enjoy a fully functioning instrument.
If you need your rental instrument for a forthcoming exam, please leave at least 2-3 weeks minimum before the exam date to organise service work.
Repairs charged to the hirer
Exceptions where the hirer will be expected to contribute to an engineers fee are where careless use, mishandling or accidental damage have occured. Damage and causes of any damage are assessed by an independent engineer.
The rental agreement
To hire an instrument we require a form of Photo ID with a name & address and a current debit or credit card. At the point of setup we will take a mail order transaction to link your address to your debit card. Once payment is taken Our terms and conditions will be sent via email. At this point you enter into a rental agreement and accept will be asked to accept our terms and conditions. This will form your explicit consent to the rental terms and conditions and allow us to process your personal data accordingly.
Monthly rental fees
We take the first months rental fee and the set-up fee at the time the rental agreement/contract is set up. We then collect fees on a monthly basis by Direct Debit. The first Direct Debit payment is taken 1 calendar month after the initial card payment – or as close to 1 month as practically possible. Occasionally there are times when a payment may be taken 1 – 2 working days before or after the monthly anniversary. Examples of this would be where the monthly anniversary falls on a Sunday or public holiday and in the month of February e.g an anniversary date of the 30th of each month would be taken on the 28th of February (or the 29th in a leap year).